Frequently Asked Questions

Everything you need to know about your luxury jewelry purchase.

Are your gold and diamond pieces authentic?

Yes, all our jewelry is crafted from genuine 10K, 14K, and 18K gold. Our diamond pieces are set with authentic stones and come with a certificate of authenticity to ensure quality and value.

How long does shipping take?

Standard orders are processed within 1-3 business days. Domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on customs.

What is your return policy?

We offer a 15-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned.

Do you offer financing options?

Yes, we partner with specialized providers like Affirm and Klarna to offer flexible monthly payment plans, allowing you to buy now and pay over time.

Is there a warranty on my jewelry?

Every purchase from FrostNYC includes a lifetime warranty that covers manufacturing defects. This does not include coverage for lost items, theft, or damage caused by improper care.

How do I track my order?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery status.