Returns & Exchanges

At FrostNYC, we are committed to providing you with high-quality luxury jewelry and offer a 15-day return policy to ensure your complete satisfaction with every purchase. If you are not entirely pleased with your order, we are here to assist with a seamless exchange or refund process.

1

Initiate Your Request

Contact our customer support team within 15 days of delivery to obtain a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

2

Secure Packaging

Place your jewelry in its original luxury packaging, ensuring all certificates of authenticity and tags are intact to qualify for a full refund.

3

Ship Your Item

Affix the provided return label to your package and drop it off at an authorized carrier location; we recommend using a tracked and insured service.

4

Inspection and Refund

Once our master jewelers verify the condition of the returned piece, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing